Greater Philadelphia Postal Customer Council: A MESSAGE FROM THE POSTMASTER

A Message from the Postmaster
Kevin L. McAdams
United States Postal Service, Postal Co-Chair

New Carrier Pick Up Service:

On Monday, July 21, 2008 we introduced a new Carrier Pick Up Service. Customers can now use Carrier Pickup for most parcels being returned, including Parcel Return Service and Merchandise Return Service items.

The service enhancement means customers no longer have to go to their local Post Office to return a package - they can schedule a pickup online at www.usps.com/pickup and arrange for Carrier Pickup at home. Previously, customers could only request a free pickup if they also had Express Mail, Priority Mail or International Mail to be shipped.

Speaking of Service:

National on-time performance scores for the delivery of First-Class Mail set another new record for highest level of service during the third quarter of fiscal year 2008.

National overnight delivery service climbed a full percentage point from the previous fiscal quarter, reaching an average of 97 percent on-time delivery, the highest score ever achieved by Postal Service employees.

In fact, delivery service performance reached record highs for all three categories of mail the Postal Service tracks:

Overnight service was 97 percent on-time, up from 96 percent the same period last year.
Two-day service was 95 percent on-time, up from 93 percent the same period last year.
Three-day service was 94 percent on-time, up from 91 percent the same period last year.

The third quarter covers April, May and June 2008.

Since 1990, the Postal Service has contracted with an outside entity to measure First-Class Mail service performance independently and objectively.

First-Class Mail performance is measured by IBM Global Business Services. The review measures First-Class Mail from the time it is deposited into a collection box or lobby mail chute until it is delivered to a home or business.

We continue our commitment to providing the best possible products and services to our customers at the best possible price!